Welcome to the Mapfolio Help Center. Find answers to common questions and learn how to make the most of our platform.

Getting Started

What is Mapfolio?

Mapfolio is a platform for exploring Swiss company data through interactive maps and powerful search tools. We provide access to official commercial registry data in an easy-to-use interface.

How do I create an account?

Click "Sign Up" in the top right corner
Enter your email address and create a password
Verify your email address
Start exploring Swiss companies!

Is Mapfolio free?

We offer both free and premium plans. The free plan includes basic search and map features. Premium plans unlock advanced features like API access, bulk exports, and detailed analytics.

Using the Map

How do I search for companies on the map?

Navigate to the Map page
Use the search bar to find companies by name
Or use filters to browse by canton, industry, or legal form
Click on map markers to view company details

Can I filter companies by location?

Yes! Use the canton selector to filter companies by specific Swiss cantons. You can also search by postal code or city name.

How do I zoom and navigate the map?

Zoom: Use your mouse wheel or the +/- buttons
Pan: Click and drag the map
Reset: Click the home button to return to Switzerland view

Company Directory

How is the directory organized?

The Company Directory is organized by canton and alphabetically. Browse companies by their first letter or use the search function.

What information is available for each company?

Each company profile includes:

Official company name
Legal form (AG, GmbH, etc.)
Canton and address
Registration number
Status (active/inactive)
Link to official registry entry

How often is the data updated?

We update our database regularly from official Swiss commercial registries to ensure accuracy and currency.

API Access

How do I get API access?

API access is available with Premium plans. Once subscribed:

Go to Settings > API Keys
Generate a new API key
Use the key in your API requests
View documentation at /api-docs

What can I do with the API?

The API allows you to:

Search for companies programmatically
Retrieve company details
Filter by location, industry, or legal form
Integrate Swiss company data into your applications

Are there rate limits?

Yes, rate limits depend on your plan:

Free: 100 requests/day
Pro: 1,000 requests/day
Enterprise: Custom limits

Account & Billing

How do I upgrade my plan?

Go to Settings > Billing
Choose your desired plan
Enter payment information
Confirm upgrade

Can I cancel anytime?

Yes, you can cancel your subscription at any time. You'll retain access until the end of your billing period.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) and SEPA direct debit for Swiss accounts.

Projects

What are Projects?

Projects help you organize your research. Save companies to projects, add notes, and share with team members.

How do I create a project?

Go to Projects
Click "New Project"
Give it a name and description
Start adding companies

Can I share projects with others?

Yes! Premium plans allow project sharing with team members. Set permissions for view-only or edit access.

Troubleshooting

The map isn't loading

Try these steps:

Refresh your browser
Clear your browser cache
Check your internet connection
Try a different browser
Contact support if the issue persists

I can't find a company

If you can't find a specific company:

Check the spelling of the company name
Try searching by registration number
The company may be inactive or dissolved
Contact support for assistance

My search isn't working

Ensure you're using correct search terms
Try removing filters to broaden results
Check that you're searching in the right canton
Clear your browser cache and try again

Privacy & Security

Is my data secure?

Yes, we use industry-standard encryption and security measures to protect your data. Read our Privacy Policy for details.

What data do you collect?

We collect only the information necessary to provide our services. See our Privacy Policy for complete details.

Can I delete my account?

Yes, you can delete your account at any time from Settings > Account. This action is permanent and cannot be undone.

Still Need Help?

Can't find what you're looking for? We're here to help!

Email: support@mapfolio.com
Contact Form: Contact Us
Response Time: We typically respond within 24 hours

Feedback

We're always improving Mapfolio. Have suggestions or feedback? We'd love to hear from you at feedback@mapfolio.com.